Returns Policy

General Returns Policy

If an item is faulty please let us know and we will arrange to have it replaced, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify something prior to purchase.

If you’re not happy with your purchase you may return the item at your own cost within 14 days of receiving your order and we will issue you a store credit for the cost of the product, excluding the shipping cost. Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at support@esprithomedesign.com.au and we will give you instructions on how to return the item.

Unfortunately, no exchanges or returns are offered for sale items or back-ordered items.

We reserve the right to refuse any returned items that have been damaged after they are received by you, or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

Damaged Goods

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 3 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.

We ask that you take a photo of the damaged item and email to us at support@esprithomedesign.com.au. This way we can make every effort to prevent it happening again.

Undeliverable Orders

If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price minus the shipping charges.

To the extent permitted by law, returns are at the discretion of Esprit Home Design. Acceptance of returned items is made for items that arrive to you damaged or faulty.